How to File a Complaint
INSTRUCTIONS AND INFORMATION
A complaint against a licensee, or an unlicensed person practicing a profession or occupation that requires a license, may be made on the attached Online Complaint Form. The form may be obtained by clicking on the link below or by calling (803) 896-4470. The complaining party is responsible for ensuring that all necessary information is included on the form.
In completing the form, you are referred to as the complainant. The individual or business you are filing a complaint against is referred to as the respondent.
Please state all facts briefly and clearly. Also, include the name, address and phone number of all witnesses, and the specific information they possess to substantiate the complaint. Please include copies of any documents, records, statements or contracts that may assist this agency to conduct an inquiry.
Upon completion, simply click on "Submit" to file the complaint with the agency.
Upon receipt of the complaint and jurisdiction is established, a thorough investigation is conducted to determine whether a violation has occurred. If a violation of the practice act is found, the respondent may be offered a consent agreement, or a hearing may be held before the appropriate Board or Commission to resolve the findings of the agency's investigation. Although this action is between the State and the Respondent, the complainant should be prepared to testify, as requested, at a hearing before the Board or Commission if the matter has not been otherwise resolved. The complaint will be dismissed by the Board or Commission if a violation is not found or the case does not present evidence that would sustain a legal procedure.
Residential Construction Standards are the guidelines used in analyzing complaints.